Supply Chain

Stakeholders are your customers. Ignore them at your peril

Stakeholders can and will influence the outcome of your project, especially if they are likely to be directly affected by it. If we fail to meet the expectations of key influencers, projects will be delayed, [...]

Reverse logistics – weak link or business opportunity?

Reverse logistics is an expensive process costing UK retailers more than £60bn a year, £20bn of which is generated by e-commerce activity.  Running products in reverse through the supply chain can cost manufacturers and retailers [...]

Extreme weather events and your supplier risk

In October 2017 we were warned that Hurricane Ophelia would wreak havoc on the British Isles. Eventually, it was downgraded as it approached the UK but it did bring very strong winds and created heavy [...]

Cybersecurity 101 – The biggest risk in the supply chain?

High-profile companies are increasingly being devastated by cyber-attacks that cause financial losses and that damage their brand reputation. Organisations are struggling to protect the confidentiality, availability and integrity of data. Information security has become more [...]

E-commerce challenges – who is pulling the strings?

It’s all about the customer Demanding and techno-savvy customers are effectively re-shaping supply chains in the e-commerce world.  Customers expect to receive their order within a day or two whether it’s food, fashion or new [...]

What can B2B e-commerce learn from developments in B2C?

Retail stores can no longer survive without providing a full-service to their customers. They need to be on their customers’ preferred channel either online via a browser or on mobile devices in order to thrive, [...]